Terms & Conditions

Website Terms Of Use

Welcome to our website. By continuing to browse or use this website, you accept our Terms of Use. If you do not accept these Terms, you are not authorised to use this website. We may amend these Terms at any time and you should check for updates from time to time. The amended Terms of Use will be effective from the date they are posted on this website.

This website is owned and operated by Knithub 24 (UK) Limited, whose registered address is Unit 44, 52-56 Standard Road, Park Royal, London NW10 6EU. Knithub 24 is referred to in these terms as “we”, and “us”.

Access

We try to ensure that this website operates correctly and runs smoothly. However, we don’t accept any responsibility or liability to you if this website becomes temporarily unavailable due to business or operational reasons, technical issues or issues beyond our control. We do not guarantee that this website will be compatible with all or any hardware and software which you may use.

We may update and change our website from time to time.

Intellectual Property

This website and any property belonging to or associated with us, including any trade mark or trade name, logos and software, and all information and other content on the website (including, but without limitation, text, images, illustrations, graphics, videos, music, sound and links) is and remains at all times our property, or is used under licence and is protected under international treaty provisions and world-wide copyright laws and you agree that you will not infringe any such rights in any way.

Without our prior written permission, you may not copy, modify, alter, reproduce, create derivative works from, publish, broadcast, distribute, sell, transfer or exploit any material on this website or the underlying software code, whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use, or if you are a business customer, for purposes which are necessary to our business relationship.

Permitted Use

You may only use this website in line with these terms, and for lawful and proper purposes. You must comply with all applicable laws, regulations and codes of practice within the UK or other jurisdictions from which you are accessing this website. In particular, you agree that you will not:

-Use this website in a manner which causes or may cause an infringement of the rights of any other person or which violates any applicable law or regulation;

-Make any unauthorised, false or fraudulent bookings;

-Use any software, routine, engine or other device to interfere or attempt to interfere electronically or manually with the operation and look of this website, or to breach or attempt to breach its security.

We reserve the right in our sole and absolute discretion to restrict or prohibit your access to this website at any time and for any reason. If you violate any of these terms, your permission to use this website shall terminate immediately without the necessity for any notice.

Data Protection

Any personal information you supply to us when you use this website will be processed in accordance with our Privacy Policy. By using this website you consent to such processing and warrant that all data provided by you is accurate.

Our Liability

Keeping the information on this website accurate and up-to-date is one of our highest priorities. However, while we try to ensure that it is accurate, reliable, timely and complete, we do not accept liability for any inaccurate, unreliable, untimely or incomplete information contained therein, or for any reliance placed upon it by you.

The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude all conditions, warranties and other terms with might otherwise be implied by statute, common law or the law of equity and all liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of this website and for any other loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise.

While we try to ensure that the website is secure, we cannot guarantee the security of your personal information, nor that the website (or any website to which you may be linked) is free from viruses or similar matters that may damage your website, computer or systems. We accept no responsibility for any loss of data, or for any denial, restriction or interruption of access.

Nothing in these terms affects our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

Links To Other Websites

This website may include links to other internet sites for information purposes. These links are provided for your convenience to provide further information. We do not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. We can also give no guarantee they are free from viruses or anything else that could be infectious or destructive. You access and use those websites entirely at your own risk.

You may only link to this website with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link, which, in our sole opinion is inappropriate or controversial. You must not establish a link for any website which is not owned by you.

Indemnity

You agree to indemnify, defend and hold us harmless from any and all liability, damage, loss, claim and expense (including reasonable legal fees) related to any breach by you of these Terms of Use.

Law And Jurisdiction

Your use of this website, any material downloaded from it and the operation of these Terms of Use shall be governed by, construed and interpreted in accordance with the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We reserve the right to bring proceedings in the courts of the country of your residence or any other country.

Our Terms & Conditions For Knithub 24 Events

Agreement

Making a booking via the Knithub 24 website involves creating a legally binding contract, the “Agreement”, between you, all of your Guests, and us. The parties to this Agreement are: (1) the person who makes the booking and enters into the Agreement and all Guests made under the same booking, referred to throughout the Agreement as “you” or “your”, and (2) our company, Knithub 24 (UK) Limited, whose registered address is Unit 44, 52-56 Standard Road, Park Royal, London NW10 6EU. Knithub 24 is referred to in this Agreement as the “Company”, “we”, and “us”. By making the booking on behalf of one or more Guests you confirm that you are authorised to agree to these Terms and Conditions on behalf of each Guest.

We provide our events and services to you subject to this Agreement so you should read through it carefully before making a booking. We may make changes to the Terms and Conditions of this Agreement, but the latest version will always appear on this page. If you continue to use our website or services after changes have been made, you will be considered to have accepted the changes to the Agreement between us.

Definitions

In this Agreement, the following capitalised words have these specific meanings.

‘Event’ means any event or facility offered on the website, including without limitation, classes, events, experiences, workshops, launches, conferences, lectures, and hiring of premises.

‘Class’ means any service offered including without limitation hand knitting, crochet, fashion management or machine knitting for beginners, intermediate, advanced, bespoke one-to-one masterclasses, Knithub 24 Corporate workshops, and machine knitting gift package workshops or any other hand knitting or machine knitting class.

‘Day Event’ means any Event not involving an overnight stay.

‘Guest’ means a person (including friends, relatives, acquaintances, employees, employers or any other person with whom you have a business relationship) attending an Event under a booking made by you. 

Event Bookings for Knithub Academy Classes

When you book with us through our website, the booking won’t be confirmed until we send you your written email confirmation, even if you‘ve transferred money to us. We do reserve the right to refuse bookings for any lawful reason, although we don’t expect to have to do this very often.

We will usually email you your confirmation, to the email address you provide, within 48 hours of booking. If you have not received your email confirmation within 48 hours of booking, please check your spam or junk email folder or filter and then contact us. It is your responsibility to ensure that your email is set up to allow you to receive your email confirmation, and we cannot accept any liability for any consequences of your not doing so. We do not issue physical tickets for any of our events.

You should bring either a printed copy of your booking confirmation to the Event, or you can show us your booking confirmation on your mobile phone or tablet.  Please make sure your device is charged and functioning, as we won’t be able to admit you unless the booking confirmation is displayed to our satisfaction.

The price for Knithub Academy Events are displayed on the website and must be paid in full, and in the currency stated, by Paypal or by debit or credit card using the Paypal website. On very rare occasions, the price might change due to unforeseen events, but you will always have the opportunity to cancel in the event that the price increases.

The minimum age of participants for all Knithub 24 Events is 18 years of age.

Cancellations Or Changes To Event Bookings (for individuals) 

We want you to book with confidence, and as such we will accept cancellations 5 or more days before the event, refunding your money in full.

Refunds can only be made to the original debit, credit card or PayPal account used to make the booking. If this is not possible, then we will raise a gift voucher for the correct value. In order to receive a refund, you must notify us by email at info@knithub24.com 

Please note that we can only offer refunds if we are notified within the following time frame: 5 or more days before an Event.

If you have any special dietary, health, mobility or other requirements, please notify us at the time of booking, via our online booking system. We will do our very best to try and accommodate you, although we cannot guarantee that we will be able to. If it turns out that we are unable to meet your requirements, you can cancel your booking in line with our cancellation policy. 

If you need to change the date of your Event, or the name of the ticket holder, you’ll need to cancel your booking by emailing info@knithub24.com and then rebook. 

In the unlikely circumstance that an Event is under-booked, we reserve the right to cancel the Event.

If we need to cancel an Event for any reason, we may do so at any time before the Event is scheduled to begin. We do not expect this to happen except in exceptional circumstances, and of course we’ll refund your ticket money in full, or offer you a choice of alternative date or Event, but we won’t be able to compensate you for any other expenses you’ve incurred in connection with the Event.

We will try to notify you of cancellations with as much advance notice as possible, but we can’t guarantee this, especially when an Event is cancelled due to circumstances outside of our control.

Any substitutions or alterations to our Events will be updated on this website as soon as possible.

Event Bookings for Corporate Workshops

Corporate Workshops can be booked via this website. The price for a Corporate Workshop is agreed between the corporate and us at the time of booking. 

A 50% deposit is requested at the time of booking.  We will issue an invoice for the balance of the price of the workshop, after the workshop has taken place. Payment is requested within 28 days of the invoice date.

Cancellations Or Changes To Corporate Workshops

All cancellations must be notified to us in writing to info@knithub24.com

In the event of cancellation of the workshop, the corporate will be charged the following cancellation fees:

  • 50% of the total price of the workshop, where cancellation takes place between 14 and 28 days prior to the date of the workshop or
  • 100% of the total price of the workshop where cancellation takes place up to 14 days prior to the commencement of the course.

Changing Dates

Every effort will be made to facilitate the changing of dates when requested by the corporate, although we reserve the right to make a charge, typically 20% of the Event value. The charge maybe higher if it has not been possible to cancel subcontractors or venues.

Change in number of Guests

If the corporate wishes to increase or decrease the number of Guests for a workshop, after the workshop has been booked, every effort will be made to accommodate this.  We reserve the right to change the price of the workshop according to any new requirements requested by the corporate.

Cancellation or Changes by Us

In the unlikely event that we need to cancel a workshop booked and paid for by a corporate, we will contact the corporate as soon as possible. In the event of cancellation, we will endeavour to provide you with an alternative date or provide a full refund of any amounts already paid.   However we will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.

Attendance and Conduct at our Events

Please ensure you arrive on time for your Event. For the benefit of all attendees, we will not admit you to your Event any later than 60 minutes after the advertised start time.

We may sometimes film, photograph or otherwise record our Events. Please note that we will ask for your specific consent to be filmed or recorded. The recordings may be made available to the public via the website, our social media pages, newsletters or by other means.

For everyone’s sake, we (and on our behalf, the staff of the venue) reserve the right to refuse you and/or any Guest admission or ask you and/or any Guest to leave if we think you and/or they are behaving in a disruptive way or in a way that violates the venue’s rules, or in a way that is likely to cause damage, nuisance, offence or injury. Just to be clear, this kind of behaviour includes using mobile phones after being asked to turn them off, or using recording or photographic equipment without authorisation. We will not issue any refund in this circumstance.

We also request, and by entering into this Agreement you agree, to ensure that you (and all Guest(s) attending an Event under a booking made by you) comply with all health and safety, licensing, and other rules and regulations of the venue or applicable to the venue. It is your responsibility to familiarise yourself and all Guest(s) with any rules and regulations that apply. You also agree not to bring in any illegal or hazardous items.

You also agree to comply with any reasonable request by the staff at the venue or supervising the Event (for example, without limitation, requests relating to health and safety).

Limitations Of Liability

Nothing in this Agreement excludes or limits our liability for personal injury or death caused by our negligence or in any other circumstance where such limitation of liability is not permitted by applicable law. The following two paragraphs apply subject to this paragraph, the provisions of which shall prevail in the event of any conflict.

Our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with this Agreement, shall be limited to the total amount received by us from you in connection with the Event or Event(s) giving rise to such liability.

You attend and participate in Events at your own risk. We accept no responsibility for any of the following:

  • In respect of any person prevented from entering a venue, or asked to leave due to their conduct;
  • Costs or expenses whatsoever or howsoever arising out of or in connection with any Event
  • Loss or damage to personal property
  • Personal injury, except as set out above. Liability is specifically excluded in respect of any dietary, health or other special requirement of which we were not informed at the time of booking
  • Loss of data, profit, revenue, use, business, anticipated savings, goodwill, reputation or opportunity, financial or economic loss or any indirect or consequential loss or damage.
Hiring our Industrial (Dubied) Knitting Machines

We offer our Industrial (Dubied) Knitting Machines for hire on a two-hourly basis at our knitting studio at Paget Street, London EC1V 7PA.  

  • Our Knitting Machines can be booked via this Website.  
  • Machines are available for on-site usage only and cannot be removed from our premises.
  • Payment must be made in full before the hire date and/or time.  
  • Once a booking is confirmed and payment has been made, we will not be able to provide any refunds.
  • If you wish to reduce the number of hours you have booked a machine for, we cannot offer you a refund for the reduction in hours.
  • If you wish to change the date of your booking, we will not be able to offer an refunds, and you will need to make a new booking.

Therefore, please ensure that you are absolutely certain about the number of hours that you wish to hire the machine for, before making payment.

  • When using one of our Knitting Machines (or any of our equipment), you must ensure that you take all reasonable care to ensure that they are not damaged or broken.
Gift Vouchers

Knithub 24 Gift Vouchers are redeemable against our classes, products or services. Gift vouchers are valid for a period of 12 months from the date of purchase. If you have received a Gift Voucher, please email info@knithub24.com with your name, telephone number and Gift voucher number, and tell us how you would like to spend your Gift Voucher.

Gift Vouchers are non-transferable, non-refundable and non-exchangeable. We do not accept responsibility for lost, damaged or stolen Gift Vouchers. If the value of the Gift Voucher does not cover the full cost of the class, service or product, the balance of the cost will need to be paid to Knithub 24 in advance. We reserve the right not to accept a Gift Voucher which we consider to be affected by fraud. Gift Vouchers until the expiry date stated on the front of the Gift Voucher. We cannot offer balance refunds upon expiry.

Yarn Store

Our Yarn Store is located at our knitwear studio at 1 Paget Street, Islington, London EC1V 7PA.  The nearest tube station is Angel. Currently our yarn is only sold in our studio. We will be selling yarn online very soon.

Yarn purchases are currently non-refundable.  We may be able to exchange yarn if the product is in stock.

Depending on the yarn composition, some yarns will shrink when washed. Knit and wash a sample piece in your chosen yarn to calculate the shrinkage.

Payment for Knithub 24 Events, Machine Hire & Yarn

Please note that we will not retain your credit or debit card details on our website.

General

Data Protection: In processing your personal data, we comply with all applicable Data Protection legislation. Please see our Privacy Policy for details.

Intellectual Property: All materials provided to you by us or by our staff or speakers or associates, and any intellectual property belonging to or associated with our company and/or services, including any website, trade mark or trade name, logo, software, text and graphics are the sole property of Knithub 24 or our speakers or associates, and you agree that you will not infringe any such rights in any way. You can make a copy of materials provided for your own personal use, but no other use of them is authorised.

Force Majeure: We will not be liable for any breach of this Agreement which is a result of circumstances beyond our reasonable control, including but not limited to strike, lock-out, labour dispute, acts of God, acts of terrorism, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy of either party or any third party, fire, flood, snow and storm, exceptional weather conditions, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services.

Rights of Third Parties: A person who is not a party to this contract has no rights to rely upon or enforce any term of this contract. This does not affect any right or remedy of a third party which exists or is available outside of the Contracts (Rights of Third Parties) Act 1999.

Assignment: You may not transfer, assign or otherwise dispose of your interest in this Agreement without our prior written consent.

Severability: If any provision in this Agreement is deemed to be illegal, unenforceable or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable.

No waiver: Any failure by us to enforce any provision of this Agreement at any time shall not be construed as a waiver of such provision and shall not affect our right to enforce such provision.

Variation: This Agreement may only be varied by express written agreement of the parties.

Jurisdiction: The construction, validity and performance of this Agreement shall be governed by the law of England and Wales, and both parties submit to the exclusive jurisdiction of the English Courts.

Comments and queries relating to these Terms and Conditions should be addressed to info@knithub24.com