FAQ’s

General

Where is the Knithub 24 studio?

We are located at 1 Paget Street, Islington, London EC1V 7PA.  The nearest Underground station is Angel, on the Northern Line.

What are the studio opening hours?

The Knithub studio is open 7 days a week.

Opening hours may vary, according to the classes or events taking place on a particular day.

Please ensure you have booked your class, workshop or Dubied machine hire slot in advance and we will be there to welcome you. At all other times, the studio may be closed.

Our Yarn Store is open on Sundays from 11am to 4pm.

How do I buy a gift voucher for a class?

Please call us on 0208 706 0703 and we’ll be happy to take your order over the phone if you can’t make it to our studio. Alternatively, you can request a gift voucher by sending us an enquiry on our Contact Form. We can post the voucher to you or the recipient. Gift vouchers can be redeemed against any Knithub Academy class.

How old do attendees need to be to attend a class?

Attendees for our classes and workshops must be at least 18 years old.

Who will be teaching my class?

Farah Govani is our resident machine knitting tutor. Farah has many years of experience in knitwear design and teaching and has worked for coveted designers such as Bora Aksu and Mark Fast. She has also designed for London’s theatre district and for several celebrities, including Paloma Faith on Channel 4’s Celebrity Juice.

Asif Dhanani teaches our fashion management classes. Asif has successfully set up many businesses throughout his career, including fashion and knitwear companies. Asif has combined his business acumen with his design skills to create a fashion management programme for students at Central Saint Martins.

Read more about Farah and Asif here.

We invite guest teachers to come and run workshops at our studio on a regular basis. Please check our website and social media channels for details.

Knithub Academy

Where are your classes held?

All Knithub Academy classes are currently held at our studio in Angel, Islington. Our studio address is 1 Paget Street, London EC1V 7PA.

How and when do I pay for a class?

We’re delighted that you would like to attend a class at Knithub 24!

Please select the type, date and time of the class you would like to attend and then complete the booking form on our website.

You will be directed to the PayPal website to make your payment. Payment can be made using your PayPal balance or by debit card or credit card (via the PayPal website). Payment must be made in full at the time of booking.

Unfortunately we cannot accept cash payments to buy classes. Once we have received payment, we will confirm your booking in writing by email.

Please note that we do not hold any of your financial information on our website.

How do I ask a question about a class?

Please email us at hello@knithub24.com or call us on 0208 706 0703 .

How do I book a class?

Please complete a booking form which you will find on our website. Visit the Knithub Academy section of this website here, select the type, date and class time you wish to attend and complete the booking form.

How do I join a waitlist for a class?

Knithub classes get booked up very quickly! However, places do sometimes become available at the last moment. Please email us at hello@knithub24.com or call us on 0208 706 0703 to join the waitlist.

Can I cancel my class?

If you’re unable to attend a class that you have already booked, please email us at hello@knithub24.com or call us on 0208 706 0703 . 

We will be happy to refund your payment in full if you inform us of your cancellation 5 or more days before the class is due to take place.

If you inform us of your cancellation less than 5 days before the class, we’re sorry that we will be unable to refund your payment. However, you are welcome to transfer your booking to another date if you so wish.

How do I obtain a refund?

We will be happy to refund your payment in full if you inform us of your cancellation 5 or more days before the booked class is due to take place.  Please email us at hello@knithub24.com or call us on 0208 706 0703.

Refunds can only be made to the original PayPal account, credit or debit card used to make the booking. If this is not possible, we will raise a gift voucher for the correct value. The gift voucher can be redeemed against any other Knithub Academy class.

Business Clients

Can I book workshops for my office, team or department?

Yes, we work in partnership with businesses to provide fun and engaging workshops as part of your corporate wellness activities.  Choose from our menu of knitting workshops or we can work together to develop your own bespoke programme.

Where do you hold the corporate workshops?

We can organise workshops at our fully equipped studio in Islington, London, or at your offices or a venue of your choice.

What is the cost of a corporate workshop?

Depending on the length of the workshop, venue and programme content, we will develop a bespoke programme and offer you a price on request.

How do I contact Knithub 24?

Email us at info@knithub24.com or call us on 0208 706 0703We look forward to hearing from you. We aim to respond to all enquiries within two business days.

PR Enquiries

Please email us at info@knithub24.com or call us on 0208 706 0703 We look forward to hearing from you. We aim to respond to all enquiries within two business days.

Purchasing our Yarn

Do you sell yarn online?

Currently our yarn is only sold in our studio. We will be selling yarn online very soon.

Which yarns do you sell?

We stock a range of beautiful and colourful yarns which are suitable for hand knitting, crochet and domestic machine knitting. These include cottons, wools, silk, viscose, lurex, cashmeres and fancy yarns and come in an array of textures, thickness and quality.

Where are the yarns sourced from?

The vast majority of our yarns are sourced from the UK and have been reclaimed from the textile industry.  By purchasing these redundant yarns, our customers prevent them from ending up in landfill.

What are the composition of the yarns?

We have 100% wool, 100% cotton, 100% cashmere, and various cotton/wool/viscose/cashmere mixes.

What are the weights of your yarns?

The weights of our yarns are typically 250g each, but this may vary according to the yarn. Our yarns come in a variety of thicknesses from fine to medium thickness, which are suitable for machine and hand knitting.

If I want a yarn of a different weight, is this possible?

The minimum weight we stock is 250grams. If you require larger quantities, please email us hello@knithub24.com

Can I re-order a yarn that I have already purchased from Knithub?

The vast majority of our yarns are sourced from the UK and have been reclaimed from the textile industry.  Therefore it may not always be possible for us to restock the same yarns each time.

Please speak to a member of staff or give us a call on 0208 706 0703 and we’ll do our best to help you find what you’re looking for.

Do you have a telephone ordering service?

Yes, you are welcome to order yarn over the phone (0208 706 0703)  if you know exactly what you would like to purchase. Payment can be made by credit or debit card.

We use Royal Mail to post our packages and we will advise you of the cost of postage and packaging at the time of purchase. We send UK parcels by First Class ‘Signed For’. This is so we can track all parcels leaving our store.

Do you ship yarn internationally?

Yes, we can ship your yarn order outside of the UK. We use Royal Mail to post our packages and they are sent with tracking information. We will advise you of the cost of postage and packaging at the time of purchase.

What is your refund policy for yarn?

Yarn purchases are currently non-refundable. We may be able to exchange your yarn for a different yarn, if we have it in stock.

If I wash the yarn, will it shrink?

Depending on the yarn composition, some yarns will shrink when washed. Knit and wash a sample piece in your chosen yarn to calculate the shrinkage.

Dubied Machine Hire

Which days and times can I hire Dubied machines?

Dubied machines can be booked as follows:

  • In two-hour time slots
  • 7 days a week
  • From 10am to 10pm except for when there are knitting classes or other events taking place in our studio, or when the studio is closed.

Please check our website for availability.

Which knitting machines can I hire?

We have two industrial (Dubied) knitting machines for hire (8gg and 12gg).

What is the minimum number of hours that I can hire a Dubied machine?

The minimum hire period is 2 hours. There is no maximum number of hours, but this is subject to availability.

What if I change my mind about hiring a Dubied machine? Do you offer refunds?

Once a booking is confirmed and payment has been made, we will not be able to offer any refunds.

If you wish to reduce the number of hours you have booked a machine for, we cannot offer you a refund for the reduction in hours.

If you wish to change the date of your booking, we will not be able to offer any refunds, and you will need to make a new booking.

Therefore, please ensure that you are absolutely certain about the number of hours that you wish to hire the machine for, before making payment.  Thank you!

What if I need extra time on a Dubied machine, and I have not booked this in advance?

If you have already hired a Dubied machine and find that you need additional time that you have not booked, you can visit our website and book more time slots. This is subject to availability on the day.

How do I book a Dubied machine?

Please visit the Machine Hire section of our website.

What is included in the cost of hiring a Dubied machine?

The cost of hire includes the use of the Dubied machine, and any associated equipment. You must provide all other materials yourself. If you require yarn, you are most welcome to purchase any of the yarns in Yarn Store, which is located at our studio.

How much does it cost to hire a Dubied machine?

Our hire rates are as follows:

Monday to Friday: 10am to 6pm – £9/hour   (or £18 for two-hour hire slot)

Monday to Friday: 6pm – 10pm – £18/hour   (or £36 for two-hour hire slot)

Saturday & Sunday & Bank Holidays:10 am – 10pm – £18/hour   (or £36 for two-hour hire slot)

  • Payment must be made in full before your booking is confirmed.
  • We will email you confirmation of your booking.
  • Please show us your email confirmation when you arrive at our studio.